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Frequently Asked QuestionsGeneral
What are the available course delivery types (formats)? What are the differences between OnDemand and Podcast/CEtoGo?
OnDemand / Self Study / Online Seminar - A pre-recorded program accessed on a desktop/laptop computer or a mobile device delivered within your CE account through the InReach Viewer; typically video with audio, or a slide show with audio. Catalog Search and Registration
How do I select the program(s) that I want to register for?
When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. If you are an NBC-HWC, be sure to sign in to your NBC-HWC account to receive the correct member pricing.You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.
How to find programs that interest me?
1. Click on the orange "View On-Demand Courses" button within the NBC-HWC banner image.  2. Use the "Search" bar at the top of the page, which is located at the top, center of the catalog home page. You may search by any word, all words, or an exact phrase. 3. On the Search Results page, assign the filters or re-sort the search results to your preference. The "Category" filter shows the available primary categories with a number count of courses in each category. Once a primary category is selected, the secondary filter will populate with secondary categories within the primary category (includes course number count). When no primary category is indicated, all secondary categories will populate.
What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.
How do I find courses after registration?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button will change to "Hello, [Your Name]."
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date. Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page. CLE Credit Information
In which U.S. states is credit pre-approved for K&L Gates’ live webinars and on-demand programs?
In the United States, continuing legal education (CLE) credits are provided on a state-by-state basis. Some states have very strict requirements for CLE and others less so. K&L Gates is an accredited provider of CLE in California, Illinois, New York, Pennsylvania, and Texas. All of our programs are pre-approved in these five jurisdictions. California, Illinois, and New York are self-reporting states. As such, you have the ability to print the appropriate certificate through the K&L Gates HUB platform once you have successfully completed a program. If you are licensed in Pennsylvania or Texas, the K&L Gates CLE Department will report your credits directly to the appropriate CLE governing body. Please note that CLE providers have 30 days from the completion of a program to report your credits.
What if I am licensed in a U.S. state outside of K&L Gates’ accredited provider jurisdictions -- can I receive CLE credit?
K&L Gates does not seek direct accreditation in states outside of our five accredited provider jurisdictions (CA, IL, NY, PA, and TX). However, that does not mean you can’t get credit outside of those five states as some states permit lawyers to earn CLE credit through reciprocity or self-submission. K&L Gates provides a CLE Certificate of Attendance and instructions for self-filing in other jurisdictions for all of our programming. Once you successfully complete a K&L Gates live webinar or on demand program, you can print a “General” certificate through the K&L Gates HUB platform. Please refer to the State-by-State CLE Guide located under the “Materials” tab for instructions on how to self-file for CLE credit in your licensed jurisdiction. If you have further state-specific questions about obtaining CLE credit, please refer to the website of the Continuing Legal Education Regulators Association, which contains links to individual CLE state websites where you may download or review the CLE rules and regulations. You can also find the contact name, address, and telephone number for the representative of the CLE governing body in your licensed jurisdiction.
Is credit available in jurisdictions outside the United States?
Yes. Credit is currently available in Australia and the United Kingdom for all our programs, and you can select to print the Australia or UK certificates once you have successfully completed a live or on-demand program. Future credit opportunities and requirements in Asia Pacific and Europe are being explored.
A Note About CLE Credit
Please note that the CLE content in this section is for educational and informational purposes only. Each state has its own rules and regulations that govern what qualifies for CLE credit. Some programs may not be eligible for CLE or have credit limitations due to: (1) subject matter; (2) newly admitted lawyer status; or (3) program format. Please contact your state CLE governing body for specific questions about the CLE rules in your licensed jurisdiction. Course Access
How to access my courses (including live programs)?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button will change to "Hello, [Your Name]."
2. If not automatically redirected, click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. 3. Locate the appropriate program and launch by clicking the "Play" button under the program title. Technical
What are the minimum system requirements for viewing a program online?
When I click on the "Play" button, nothing happens. What should I do?
When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.
What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.
IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.
What
should I do, if I'm getting the M3U8 error while trying to access a course?
This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance. |
