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Frequently Asked QuestionsGeneral
What is a Webcast?
A live broadcast that happens in real-time and has a specific start time. A webcast incorporates video, audio, supporting material, and usually has presentation slides included.
What is an On-Demand program?
An on-demand program is a recording of a webinar or webcast event that is accessible at your convenience; this format may be paused or stopped, and if you choose, taken in segments over time.
Catalog Search and Registration
How do I search the catalog to find programs or products that interest me?
You may narrow your search by dragging your cursor/mouse over the "Browse by Delivery Type" pull down located in the top, left corner of the catalog home page. Here, you can limit your search to the delivery type you wish to view.
How do I select the program(s) that I want to register for?
When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.
What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.
How do I view my registrations?
Find "Hello, Guest" and sign in with your member credentials. Once logged in this will say "Hello, [first name]" followed by "My Account." Click here. By default, you will see a list of your registrations organized first by events that have a future live date and then followed by your newest to oldest by registration date. Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile.
CLE Credit Information
In which U.S. states is credit pre-approved for K&L Gates’ live webinars and on-demand programs?
In the United States, continuing legal education (CLE) credits are provided on a state-by-state basis. Some states have very strict requirements for CLE and others less so. K&L Gates is an accredited provider of CLE in California, Illinois, New York, Pennsylvania, and Texas. All of our programs are pre-approved in these five jurisdictions. California, Illinois, and New York are self-reporting states. As such, you have the ability to print the appropriate certificate through the K&L Gates HUB platform once you have successfully completed a program. If you are licensed in Pennsylvania or Texas, the K&L Gates CLE Department will report your credits directly to the appropriate CLE governing body. Please note that CLE providers have 30 days from the completion of a program to report your credits.
What if I am licensed in a U.S. state outside of K&L Gates’ accredited provider jurisdictions -- can I receive CLE credit?
K&L Gates does not seek direct accreditation in states outside of our five accredited provider jurisdictions (CA, IL, NY, PA, and TX). However, that does not mean you can’t get credit outside of those five states as some states permit lawyers to earn CLE credit through reciprocity or self-submission. K&L Gates provides a CLE Certificate of Attendance and instructions for self-filing in other jurisdictions for all of our programming. Once you successfully complete a K&L Gates live webinar or on demand program, you can print a “General” certificate through the K&L Gates HUB platform. Please refer to the State-by-State CLE Guide located under the “Materials” tab for instructions on how to self-file for CLE credit in your licensed jurisdiction. If you have further state-specific questions about obtaining CLE credit, please refer to the website of the Continuing Legal Education Regulators Association, which contains links to individual CLE state websites where you may download or review the CLE rules and regulations. You can also find the contact name, address, and telephone number for the representative of the CLE governing body in your licensed jurisdiction.
Is credit available in jurisdictions outside the United States?
Yes. Credit is currently available in Australia and the United Kingdom for all our programs, and you can select to print the Australia or UK certificates once you have successfully completed a live or on-demand program. Future credit opportunities and requirements in Asia Pacific and Europe are being explored.
A Note About CLE Credit
Please note that the CLE content in this section is for educational and informational purposes only. Each state has its own rules and regulations that govern what qualifies for CLE credit. Some programs may not be eligible for CLE or have credit limitations due to: (1) subject matter; (2) newly admitted lawyer status; or (3) program format. Please contact your state CLE governing body for specific questions about the CLE rules in your licensed jurisdiction. Log-in and Program Access
Log-in and Access to Live Programs:
1. Navigate to the catalog home page
2. Hover the mouse over "Hello, Guest" in the top right corner and click "Sign In." The "Hello Guest" button will change to "Hello, [Your Name]" 3. If not redirected automatically to the My Products page, you can always find it by hovering your mouse over "Hello, [Your Name]" in the top right corner and clicking "My Products" on the menu. 4.Once on the My Products page, locate the appropriate program and launch. Technical
What are the minimum system requirements for viewing a program online?
What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.
IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.
How do I watch (launch) my program?
If the course is a playable format, when in your account, you will see a large "Play" button. The Play button is what you use to watch your program. On-Demand products can be accessed at your leisure. If you are connecting to a live program (webcast/webinar), you will not be able to start the program until the date/time listed in the product details. If the program is a Zoom Webinar, the “Play” button will open a window with the corresponding Zoom link. Downloadable content will have a green "Download" button that you press to either play the content from the site, or download and save to your computer.
When I click on the “Play” button, nothing happens. What should I do?
When you click the green 'Play' button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.
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