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  • Frequently Asked Questions

Frequently Asked Questions

Catalog Search and Registration

How do I select the program(s) that I want to register for?
      • Click the program title
      • Select “Add to Cart” or “Register Now”
      • Sign in (NBC-HWCs for member pricing)
      • Choose your pricing option
      • Complete checkout
      • Access registrations under “Hello, [Your Name]”

What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

CLE Credit Information

In which U.S. states is credit pre-approved for K&L Gates’ live webinars and on-demand programs?

In the United States, continuing legal education (CLE) credits are provided on a state-by-state basis. Some states have very strict requirements for CLE and others less so. K&L Gates is an accredited provider of CLE in California, Illinois, New York, Pennsylvania, and Texas.  All of our programs are pre-approved in these five jurisdictions. California, Illinois, and New York are self-reporting states. As such, you have the ability to print the appropriate certificate through the K&L Gates HUB platform once you have successfully completed a program. If you are licensed in Pennsylvania or Texas, the K&L Gates CLE Department will report your credits directly to the appropriate CLE governing body. Please note that CLE providers have 30 days from the completion of a program to report your credits.

What if I am licensed in a U.S. state outside of K&L Gates’ accredited provider jurisdictions -- can I receive CLE credit?

K&L Gates does not seek direct accreditation in states outside of our five accredited provider jurisdictions (CA, IL, NY, PA, and TX). However, that does not mean you can’t get credit outside of those five states as some states permit lawyers to earn CLE credit through reciprocity or self-submission. K&L Gates provides a CLE Certificate of Attendance and instructions for self-filing in other jurisdictions for all of our programming. Once you successfully complete a K&L Gates live webinar or on demand program, you can print a “General” certificate through the K&L Gates HUB platform. Please refer to the State-by-State CLE Guide located under the “Materials” tab for instructions on how to self-file for CLE credit in your licensed jurisdiction. If you have further state-specific questions about obtaining CLE credit, please refer to the website of the Continuing Legal Education Regulators Association, which contains links to individual CLE state websites where you may download or review the CLE rules and regulations. You can also find the contact name, address, and telephone number for the representative of the CLE governing body in your licensed jurisdiction.

Is credit available in jurisdictions outside the United States?

Yes. Credit is currently available in Australia and the United Kingdom for all our programs, and you can select to print the Australia or UK certificates once you have successfully completed a live or on-demand program. Future credit opportunities and requirements in Asia Pacific and Europe are being explored.

A Note About CLE Credit

Please note that the CLE content in this section is for educational and informational purposes only.  Each state has its own rules and regulations that govern what qualifies for CLE credit.  Some programs may not be eligible for CLE or have credit limitations due to: (1) subject matter; (2) newly admitted lawyer status; or (3) program format.  Please contact your state CLE governing body for specific questions about the CLE rules in your licensed jurisdiction.

Course Access

How to access my courses?
      • Click “Hello, Guest” and sign in to your account
      • Select “Hello, [Your Name]” → “My Products”
      • View your courses (listed by upcoming events and recent registrations)
      • Use Sort or Filters to find specific courses

Technical

What are the minimum system requirements for viewing a program online?
  • Operating Systems: Windows 10 or higher (Windows 11 recommended), macOS 11 (Big Sur) or higher, Android 10 or higher, iOS 14 or higher
  • Hardware:
    Windows: 64-bit architecture (x86-64 or ARM64), Processor: 2.0 GHz or faster, multi-core (Intel i5 / AMD Ryzen 3 or higher), RAM: Minimum 8 GB (16 GB recommended)
    Mac: Apple Silicon (M1 or higher) or Intel i5 equivalent, RAM: Minimum 8 GB (16 GB recommended)
  • Internet Browsers: Latest versions of Google Chrome, Microsoft Edge, Safari; Browsers should support 64-bit mode
  • Internet Connection: Minimum 10 Mbps download speed; Fiber or high-speed cable preferred
  • Additional Requirements: JavaScript enabled, Cookies enabled

When I click on the "Play" button, nothing happens. What should I do?
When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.

What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements.  Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.

IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.

What should I do, if I'm getting the M3U8 error while trying to access a course?

This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.











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